Customer Service Support Specialist; Csa

Customer Service Support Specialist (CSA)

Job Summary: A Customer Service Assistant [CSA] provides customer service with administrative support as directed by their Customer Service Representative.

Job Title: Customer Service Assistant

Duties/Responsibilities:

• Accurately enters orders into Mcleod via manual tender, EDI, or audits loads built by loadmaster.
• Schedules the orders in agreement with drivers’ hours of service and transit times.
• Assists CSR with asset and logistics unbilled orders and exceptions including but not limited to detention/layover requests, lumpers, etc. Also assists with any necessary processes including customer portals like image uploading and entering/updating in and out times.
• Acts as a primary backup if a CSR is out of the office, planned or unplanned. Would act as the day‑to‑day contact providing updates to the customers and accepting loads on behalf of the CSR and RE Garrison. The CSA would also elevate any issues to the secondary CSR backup on the account to ensure that the customer is taken care of.

Required Skills / Abilities:

• Excellent time management skills
• Transportation knowledge such as hours of service and transit times
• Multitasking
• Attention to detail
• Communication skills

Education and Experience:

• High school diploma or equivalent required. Advanced education a plus.
• Bachelor’s degree in Logistics, Supply Chain, or Business‑related field of study preferred but not required.
• Previous customer service experience preferred. Knowledge of trucking industry a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

1st Shift Monday through Friday.

Compensation: $31,200 - $55,200 yearly salary.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industries: Truck Transportation

Cullman, AL