Operations Lead

College Surgery are seeking an organised,proactive, fast thinking, people focussed Operations Lead to join our supportive and friendly team.

This role provides leadership to our reception andcare coordinator team, helping to coordinate services, improve processes and procedures, and ensuring that patients receive high-quality standards of careand service.

Working within the Practice Support and Management Team, you will be the kind of person who is passionate about teamwork, quality improvement and making a positive difference, making best use of technology and digital solutions, and supporting a team.

We are proud to be a CQC Outstanding Practice

Please note that we are unable to offer an Employer Sponsored Visa for this role.

The Operations Lead is partof the Practice Support Team who together manage the smooth running of the operational aspects of the practice day to day.

We are a supportive, innovative, and enthusiastic team passionate about delivering excellence in patient care, education, and wholeteam wellbeing. We collectively enjoyour jobs despite the challenges in the NHS and have a great team, inspiring each other and embracing our differences.

There are extensive property developments taking place around us so we are constantly adapting to meet our patient demand.

We are a town-based practice with rural dispensing branches withover 19,000 registered patients over 4 sites.

The main site is in Cullompton, only 20 minutes drive from the vibrant city of Exeter and very close to the M5.

The following are the core responsibilities of the Operations Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Individual Tasks

• Effective line management, direction and support of the Reception Team, the Care Co-ordinator Team and the Rota Co-ordinator, including appraisals, identifying opportunities for development and ensuring that their duties are performed effectively and tothe required standard for both patients and internal teams
• Promoting good working relationships with other teams and individuals in the organisation
• Supporting Reception and GP rota coordination in order to maintain safe staffing levels during periods of staff shortages and unexpected absences.
• LocumGP management
• Inthe absence of the Deputy Practice Manager, handling patient concerns when they attend on site or call into the Reception Team
• Investigating patient complaints related to own teams
• Co-ordinatingmedical student placements
• Project work on new systems and processes, guiding and supporting the team through implementation of these processes
• Organising induction for GPs and own team members
• Provision of performance data against Key Performance Indicators
• Undertaking audits related to own teams duties
• Ensuring that processes and systems in own teams are documented, made available, are fitfor purpose, and are adhered to
• Regularly attending and contributing to the monthly Leads Meeting and reporting operational performance, pressures, and challenges
• Ensuring compliance and regulation within own team and supporting this across the organisation
• Any other reasonable task within the competency ofthe postholder

• Please see attached Person Spec
• Please see attached Person Spec

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.