Manager Ambulatory Clinical Operations

Position Title

Manager Ambulatory Clinical Operations – Job Code: MG1134

UVA Health Northern VA & Culpeper is welcoming a new era in healthcare where achieving good health is just the beginning. We believe in caring for the whole person, getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

The Manager Ambulatory Clinical Operations coordinates and manages clinical operations within UVA Community Health Medical Group (UVACH MG). The role provides clinical supervision and ensures standardization and alignment of clinical processes and care delivery across UVACH MG clinics. The Manager has a strong presence in the clinics, providing direct clinical support to clinic leadership, providers, and front‑line clinical staff. The Manager reports to the UVACH Medical Group Director of Nursing and Quality.

• Facilitate change and participate in project management and strategic planning activities within Ambulatory Operations to enhance the UVA Health strategic plan.
• Coordinate clinical operation activities of the Medical Group, including float pool clinical staffing, orientation, onboarding, and clinical education and training activities. Implement staffing models per industry standards.
• Foster a culture of collaboration and shared decision‑making among clinical staff, providers, leaders, and other healthcare professionals, encouraging active participation in decision‑making processes and quality improvement initiatives.
• Provide guidance and support to clinical staff including opportunities for continuing education, certification, and career advancement within the organization.
• Promote Professional Shared Governance activities, evidence‑based practices, and patient care delivery.
• Monitor key performance indicators related to clinical practice, patient outcomes, and staff satisfaction, utilizing data to identify areas for improvement and implement strategies to enhance overall performance.
• In collaboration with the Director of Nursing and Quality, design, implement, and monitor compliance of the role specific clinical skills competency oversight program.
• Serve as a clinical liaison between frontline team members and clinic leadership.
• Facilitate open and transparent communication channels ensuring that information is effectively disseminated, feedback is solicited and addressed, and concerns are resolved in a timely manner.
• Stay current on best practices and trends in ambulatory care and healthcare management.
• Maintain clinical competency to provide patient care as needed.
• Support Clinic Leaders with hiring, training, and performance evaluations of all clinical staff.

• Education: 4‑Year/Bachelor’s Degree in Nursing required.
• Experience: Minimum 5 years of clinical RN experience; 4 years of supervisory experience.
• Licensure: Current RN licensure in applicable state required.
• Additional Skills/Requirements: Understanding of current and future trends/practice; regulatory and governing standards; policies and procedures; information systems and software; equipment; safety and infection control policies; interviewing and selection processes; budgeting, staffing, payroll and purchasing processes; competency, feedback, development, and progressive discipline; teamwork, conflict management; interpersonal relationship skills; adult learning principles; decision making, project leadership, consultation, delegation and communication skills; customer needs and expectations;
  
  principles of change management.
• Preferred: Certification in area of practice.

• Analysis:
  • Breaks down problems and issues into sub‑components and assesses costs, benefits, and risks of options.
  • Explains and justifies actions in a systematic and logical fashion.
• Quality Improvement:
  • Demonstrates involvement in annual or periodic assessment efforts.
  • Improves processes and practices by identifying inefficiencies and redundancies.
  • Demonstrates efficiency and quality in own work.
• Customer…