Veterinary Assistant

Position Summary

The Veterinary Assistant supports and assists the Veterinarians and Veterinary Technicians, ensuring the safety of pets and clients, and the continuity of quality veterinary care. They work to keep pets safe and comfortable during their visit.

• Foster a culture built on our values:
  Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Clean, disinfect, and prepare exam rooms, medical equipment, and surgery between each appointment.
• Obtain initial patient information, medical histories, vaccination records, and the reason for the pet’s visit. Document patient information, and update records.
• Calm, soothe, comfort, and restrain pets before, during, and after procedures.
• Take note of examination results and update records as directed by veterinarians.
• Provide owners education, resources, and information on how best to care for pets in general, at the Veterinarian’s direction, for specific conditions, and after various procedures.
• Monitor and track pet’s physical status and vital signs following surgery.
• Monitor, record, and report the physical condition and vital signs of hospitalized and boarded pets.
• Clean and disinfect cages, pens, runs, and boarding areas.
• Feed, water, bathe, and exercise pets during their visit.
• Respond to general questions from clients.
• Perform and set up procedures that do not require Veterinarian or Veterinary Technician assistance.
• Examine pets, performing basic health checks, looking for signs of disease, illness, or injury, and treat them under the direction of the Veterinarian.
• May administer medication, perform routine laboratory tests, fill prescriptions, and educate clients on use and side effects of medication under the direction of a Veterinarian or Veterinary Technician.
• Provide professional, efficient, quality care and exceptional service to clients while maintaining maximum productivity.
• Support a practice environment that promotes collaboration and teamwork and ensures the delivery of quality, compassionate, effective, and efficient health care to pets.
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
• Perform other duties as requested.

• High School Diploma or GED required.
• Certificate of completion from a NAVTA‑approved Veterinary Assistant program preferred.
• One year of experience in a pet care setting preferred.
• Broad knowledge of animal science.
• Basic knowledge of pharmacology.
• Proficiency with a variety of computer programs including Microsoft Outlook, Word and industry internet sites.
• Basic written, verbal and active listening communication skills with a customer‑oriented approach.
• Basic mathematical skills to ensure accurate drug and fluid doses.
• Basic analytical, critical thinking, judgement and problem‑solving skills.
• Compassion and empathy for both pets and pet owners.
• Interacts with a variety of clients and employees in a professional, caring, compassionate and tactful manner.
• Strong attention to detail and high level of accuracy.
• Strong organizational and time‑management skills, including managing multiple priorities.
• Handle and maintain sensitive and confidential information with discretion.
• Maintain a calm demeanor in a work environment that fluctuates from orderly to fast‑paced and stressful.

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities such as close vision are required. This position requires walking, standing and sitting for long periods of time. May be exposed to low to moderate noise levels as well as disinfectant/sanitation chemicals, pet dander and excretions.

May experience aggressive, frightened, abused or injured pets that bite and scratch. This position requires exerting up to 30 pounds of force occasionally, and/or 20 pounds frequently, and/or 10 pounds constantly to lift, carry, pull or move objects. Ability to work flexible hours including evenings and weekends.

This position does not have direct supervisory responsibilities.