Client Service Coordinator

Overview

Client Service Coordinator - 001453 at Banfield Pet Hospital

Location:

Santa Monica, CA (references to other locations shown on posting may appear)

• Drive the flow of clients and pets through the hospital, maximize the productivity of the veterinary medical team, ensure good communication with associates and clients, and coordinate care in a welcoming and efficient manner.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets, ensure comfort, and educate them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per veterinarian instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

• Ability to multi-task and manage multiple tasks simultaneously with accuracy under distracting conditions.
• Strong communication skills; reads, writes and speaks fluent English with proper grammar.
• Organizational ability; systematic approach and ability to bring order to complex situations.
• Problem solving; identify, analyze and translate problems into practical solutions.
• Client service skills; consistently provide attentive, courteous and informative service.
• Intellectual ability to follow instructions delivered in various formats. Can provide directions as needed.
• Mathematical ability; basic arithmetic for job-related tasks.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Entry level

• Full-time

• Business Development and Sales

• Veterinary Services