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Guest Experience Manager
Job in
Culver City, Los Angeles County, California, 90232, USA
Listed on 2026-01-15
Listing for:
Hyatt Hotels Corporation
Full Time
position Listed on 2026-01-15
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism
Job Description & How to Apply Below
Overview
"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."
Responsibilities- Assist with the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, while meeting employee, guest and owner expectations.
- Support the Front Office Manager to ensure maximum guest satisfaction and guest experience in accordance with hotel policy and procedures.
- Manage day‑to‑day front office operations and conduct trainings for the front office team.
- Ensure each team member completes online trainings, is familiar with World of Hyatt loyalty program, and that proper upselling procedures are in place.
- Oversee check‑in and check‑out procedures, perform frequent audits to review team performance, and provide knowledge of OPERA PMS and Reserve to ensure maximum guest satisfaction.
- Train and develop the team with new ideas and methods.
- Ideally with a University Degree or Diploma in Hospitality or Tourism / Tourism Management.
- Minimum 2 years work experience as Asst. Manager – Concierge or Guest Experience Manager or Team Leader in a larger operation.
- Good working knowledge of OPERA PMS is a must; other relevant programs are a plus.
- Good problem‑solving, organizational and interpersonal skills are a must.
- Strong administrative skills especially in Microsoft Office (Word, Excel, Powerpoint).
- Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.
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