M365 SME Lead

Job Title

M365 SME Lead

Tata Consultancy Services

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• Design, implement and manage M365 services in accordance with global and SPE security policy requirements.
• Responsible for the Tenant to Tenant migration solution, steps, approach, governance, risk and compliance (GRC) of the M365 platform.
• Monitor and troubleshoot M365 platform issues, ensuring optimal performance and availability.
• Manage outages, identify root cause analysis and resolve all M365 platform issues within allowed service levels.
• Proactively identify and remediate security risks pertaining to the platform and product suites.
• Develop and maintain documentation for M365 configurations, processes, and best practices.
• Collaborate with IT and business units to gather requirements and deliver tailored solutions that enhance productivity; other M365 services knowledge like Teams, SharePoint, One Drive etc.
• Stay current with Microsoft 365 updates and features, recommending continuous improvements and new functionalities;
  Powershell Script and Infrastructure as a code knowledge.
• Lead in cross-functional projects and contribute to strategic planning for future M365 initiatives.
• Develop key performance metrics to drive business value of IT.
• Conduct user training and provide technical support to ensure effective use of M365 tools.
• Primarily responsible for SPE’s M365 tenant.
• Participate in the change control processes.
• Participate in the development of operational procedures and policies.
• Communicate change requests, issues and resolutions, event status and other important matters to all areas of IT and customer departments.
• Identify, resolve and Escalate business issues as appropriate. Maintain Global Admin access, restrict access.
• Escalation point for operations support team.
• Manage after hours and on-call support.
• Develop and maintain project plans for medium to large sized M365 projects.

• O365 Administration, Mobile Device Management, Security Expert, eDiscovery expert, hands‑on Power.
• Tenant to Tenant migration using tools such as Bit Titan.
• Exchange Online, Exchange On‑prem (Hybrid Deployments).
• Mobile Device Management and Migration.
• Microsoft Teams Admin and implementation.
• Azure AD Connect and Active Directory Federation Services.
• Faxination Services.
• Email Firewall Solutions like Cisco Ironport, Proofpoint, Tumbleweed and Symantec Brightmail.
• Microsoft 365 platform product suites.
• Identity and federation services.
• Cloud security.
• Azure administration and integration of apps.
• Configuration of ATP, Content search, eDiscovery and Retention policies.
• Configuration and implementation of Windows Defender for Windows 10 systems.
• Good expertise on Autopilot.
• Powershell scripting and Infrastructure as Code knowledge.

• Strong interpersonal skills; ability to work effectively with team members, clients and other areas of the IT environment.
• Work effectively with minimal supervision; handle multiple tasks; be flexible in a fast‑paced environment.
• Take initiative and work with minimal supervision.
• Deliver on time.

• Employment type:
  
  Full‑time
• Seniority level:
  Mid‑Senior level
• Salary Range: $100,000 – $140,000 a year