Title Director, Business Operations - Products & Platforms

Who We Are

Left Field Labs is the creative technology agency that builds what’s next. We partner with the world’s most ambitious brands to transform breakthrough technology into extraordinary human experiences. Since 2008, we’ve delivered end-to-end digital transformation services, from strategy to platform development to immersive experiences, for the biggest companies in the world, including Google, Amazon, and Meta.

What We Do

• Digital Experience
  :
  We architect seamless digital ecosystems that simplify complexity and drive measurable impact. Whether launching new platforms or evolving legacy systems, we strike the perfect balance between innovation and pragmatism
• Product Innovation: We build scalable platforms and products in lockstep with organizations, identifying and seizing new technology opportunities.
• Immersive: We create immersive, cross-media experiences that move beyond omnichannel thinking, blending digital, social, AI, and physical spaces to engage and delight.
• Applied AI: We transform AI from a tech tool to the infrastructure for business evolution—enhancing decision‑making, unlocking new efficiencies, and expanding human capacity Our AI solutions power predictive intelligence, sharper decision‑making, and game‑changing innovation.

Who We Are Seeking

Left Field Labs is seeking a passionate, results-driven Director of Business Operations to lead business operations, delivery, and culture for our Products & Platforms pod. In this key operational and leadership role, you will define and execute the production vision, roadmap, and delivery standards for complex digital products, applications, and platform ecosystems. You will work side‑by‑side with cross‑functional teams of strategists, product designers, and platform engineers to bring ambitious tech solutions from concept to launch.

You will oversee the day-to-day execution of the pod’s roadmap, ensuring operational excellence, predictable delivery, profitable growth, and high-touch client relationships. You will lead, mentor, and inspire a high-performing pod, embodying Left Field Labs’ core values while maintaining technical rigor, accountability, and creative integrity across all deliverables.

This position reports to the Vice President, Product Engineering
.

What You Will Do

• Manage the multi-million dollar P&L for the Products & Platforms pod, taking full accountability for revenue forecasting, margin targets, profitability, and healthy operational burn rates across all portfolio accounts
• Serve as the core production architect during pitch, RFP, and organic growth phases, translating client ambitions into grounded, actionable platform build strategies
• Lead scoping sessions alongside Engineering, Design, and Strategy leads to unpack complex requirements, define technical feasibility, and architect end-to-end delivery approaches
• Author, review, and finalize precise Statements of Work (SOWs), master service agreements, technical roadmaps, risk matrices, and multi‑phased project budgets for enterprise‑grade digital product initiatives
• Build immediate executive credibility in client pitches and steering committees by showcasing deep command over digital product life cycles, platform trade‑offs, release strategies, and modern development frameworks
• Proactively identify value‑add opportunities within existing platform client accounts, scoping follow‑on phases, feature enhancements, and managed service models that drive long‑term business value

• Lead, manage, and shape the Products & Platforms pod, establishing a clear operational rhythmic culture, transparent performance standards, and an environment of psychological safety and high performance