Sales Development Representative

Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer‑centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth.

Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

We are seeking a motivated and results‑driven Sales Development Representative to join our sales team. The ideal candidate will be passionate about uncovering new business opportunities, building relationships with potential clients, and generating qualified leads for our Account Executives. This role is focused on identifying prospects, initiating meaningful conversations, and positioning Impact’s solutions—including cybersecurity, IT, marketing and digital transformation—to address client challenges.

A successful candidate will have strong communication skills, a consultative approach, and a desire to thrive in a fast‑paced, innovative environment.

• Drive Lead Conversion:
  Navigate qualified leads through the sales pipeline, seamlessly connecting them with your dedicated Account Executive and orchestrating introductory meetings.
• Engage Decision Makers:
  Strategically target and secure meetings with VP‑ and C‑level executives. For meetings secured with Director‑level or below, lead discovery calls with the objective of advancing the conversation to executive‑level stakeholders.
• Proactive Prospecting:
  Cultivate relationships with new prospects through strategic phone calls, targeted emails, and the utilization of cutting‑edge sales sequencing tools. The goal is to introduce Impact’s solutions and pinpoint key decision‑makers within the target market.
• Meeting Generation:
  Achieve monthly targets by setting up 20+ completed and qualified sales meetings each month.
• Outbound Cold Calling:
  Proactively make 150+ dials a day with the use of an AI dialing platform.
• Needs Analysis & Business Acumen:
  Ability to understand and articulate executive‑level business goals and challenges.
• Relationship Management:
  Develop and maintain strong relationships by executing timely, relevant, and consistent follow‑up communications that move opportunities forward.
• CRM Management:
  Maintain clean, accurate, and up‑to‑date records in the CRM system by logging all activity and scheduling timely follow‑ups.

• 3+ years of experience in sales, lead generation, or a related role, preferably in the technology sector.
• Prior experience with outbound cold calling over the phone.
• Preferred background in roles such as Sales Development Representative (SDR), Business Development Representative (BDR), Inside Sales Representative, Outbound Sales Specialist or similar.
• Strong understanding of IT, cybersecurity, digital transformation, and related technology solutions, or a willingness to learn quickly.
• Exceptional verbal and written communication skills, with the ability to engage prospects and articulate value propositions effectively.
• Proficiency with sales tools and technologies, such as CRM software (e.g., Salesforce, Microsoft Dynamics) and sales enablement platforms (e.g., Sales Loft, 6sense, Outreach).
• Self‑motivated with a results‑driven mindset, capable of working in a fast‑paced environment and meeting or exceeding lead generation targets.

Our purpose is people. We empower them to innovate, grow, and succeed. That’s how we change the world – one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation – We embrace change because innovation lives outside the comfort zone.
• Passion – We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty – We are fiercely transparent and consistently honest.
• Fun – We fuel work with…