Service Technician

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Ting Internet is a leading fiber Internet provider in the United States, delivering future‑proof internet in over a dozen cities across the country.

As part of Tucows (NASDAQ:

TCX, TSX:

TC), Ting is backed by outstanding resources and talent. We embrace a people‑first philosophy that is rooted in respect, trust, and flexibility. The majority of our roles are remote‑first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

The Service Technician regularly performs service activation and installs of the Ting fiber network, including construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of Culver City, CA.

Shift schedule:
Monday to Friday from 7:30 AM to 4:30 PM. This is a 6‑month contract to start.

• Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
• Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
• Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
• Ability to perform fiber drops on site from handhole to house with supervision.
• Understand the mainline and drop‑blowing process and assist teams with supervision.
• Understand basic concepts of the data center and its components.
• Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
• Build a splice dome and express dome installation with supervision.
• Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
• Complete general repair of the network including troubleshooting at the NID/home/handhold.
• Basic understanding of Utility locates.
• All other duties as assigned.

• Customer interaction
• Drops/Installation
• FTTH Installation
• Fiber Splicing – 1 splice at the house, tying plant to outlet + drop splicing
• Cable Routing
• Power tools
• Ability to participate in on‑call rotation
• Ability to work in confined spaces.
• Ability to do aerial work on a ladder or bucket truck up to 35 ft.
• Ability to lift up to 75 lb while practicing safe lifting techniques
• Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
• Proficient with all platforms and applications (Service Max, Bob, Deputy, etc)
• Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.

• 0‑2 years of experience, preferably in telecommunications industry
• Active valid driver’s license and clean driver’s abstract

The hourly pay for this position is based on an annualized range of $51,300 to $64,100 USD for U.S. residents.

As a safety‑sensitive position, Tucows reserves the right to administer pre‑employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E‑verify program for all U.S. employees.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• Entry level

• Full‑time

• Information Technology
• Technology, Information and Internet