Case Manager - LAWA

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Culver City, CA, US

Salary Range: $24.00 To $26.00 Hourly

Job Title: Case Manager – LAWA Homeless Intensive Case Management Services

Department: Housing ICMS

Reports To: Program Manager – LAWA Homeless Intensive Case Management Services

FLSA Status: Non-Exempt

Work Setting: Field Based

Schedule: Full Time; flexible scheduling may include evenings, nights, and/or weekends based on program needs

Summary

Under the supervision of the Program Manager for LAWA Homeless Intensive Case Management Services, the Case Manager provides direct outreach, engagement, assessment, intensive case management, service coordination, and transportation support to people experiencing homelessness encountered at Los Angeles International Airport (LAX) and other designated Los Angeles World Airports (LAWA) properties. The Case Manager delivers high-quality, client-centered, trauma-informed services consistent with Alcott’s philosophy of harm reduction, psychosocial rehabilitation, and client choice.

The position works collaboratively with LAWA, airport security and public safety personnel, the LAX Transit Security Team, the Crisis Intervention Team (CIT), behavioral health providers, housing providers, and community partners to connect individuals with appropriate services and short-term housing options. This position requires sound judgment, flexibility, and the ability to work safely and professionally in a dynamic airport environment while maintaining accurate documentation and respecting airport security requirements.

• Conduct proactive outreach in and around LAX terminals, Sky Link/people mover areas, and other designated LAWA properties to identify and engage people experiencing homelessness.
• Work with LAX security, public safety personnel, and the LAX Transit Security Team to identify, engage, and connect people experiencing homelessness encountered on LAWA properties with appropriate services.
• Engage individuals with dignity, respect, cultural humility, and an emphasis on client choice, self-determination, and harm reduction.
• Build rapport with individuals who may be reluctant to engage and provide consistent follow-up when appropriate.
• Complete needs assessments and other assessments as directed by LAWA and in coordination with the Crisis Intervention Team, including quarterly assessments when assigned.
• Identify immediate needs and barriers related to housing, behavioral health, physical health, benefits, identification, and other supportive services; communicate urgent concerns to the Program Manager and appropriate partners.

• Provide individualized case management and service coordination to help people experiencing homelessness access appropriate housing, behavioral health, medical, benefits, and community-based services.
• Develop rapport and work collaboratively with clients to identify goals, explore options, and support voluntary connections to services.
• Coordinate referrals and follow-up with housing providers, service agencies, the Los Angeles County Department of Mental Health, CIT, and other community partners as appropriate.
• Support short-term housing placements for eligible individuals by coordinating referrals and confirming placement details with the Program Manager and identified providers.
• Maintain professional boundaries and clarify the distinction between outreach and case management services and the roles of airport security, public safety, and law enforcement personnel.
• Respond professionally to changing needs, stakeholder feedback, and field…