Courier

Reports To: The Courier will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Courier provides exceptional delivery and courier services. This position receives orders from a centralized dispatch, retrieves parcels/mail from different local offices, and then delivers the parcels/mail in a timely and safe manner. The position will also serve as a backup to the front or back of office functions. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

• Provides 5-star customer service to all employees (in all forms of communication).
• Travels a predefined courier route via automobile to deliver mail and parcels throughout the campus.
• Keeps log and time stamp of items received and delivered.
• Supports chain of custody requirements defined within the operating procedures.
• Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
• Follows Operational Service Excellence performance requirements.
• Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
• Completes all paperwork in a timely, accurate and legible manner.
• Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
• Presents professional appearance to clients by dressing in professional attire according to company standards.
• Has a responsibility for vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
• Services vehicle driven, such as checking fluid levels and replenishing fuel.
• Delivers mail and parcels throughout the campus.
• Performs pick-up and delivery.
• Responds to client requests accurately and in a timely manner.
• Services the vehicle driven.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back‑up and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides front or back of office coverage as needed.

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills (MS Office Suite experience).
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Current state‑issued driver’s license with clean driving record.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or…