Pipeline Teller Floater- Cumberland MD and branches

Pipeline Full Time Teller Floater – Cumberland MD and surrounding branches

Join to apply for the Pipeline Full Time Teller Floater – Cumberland MD and surrounding branches role at M&T Bank
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Thank you for your interest in joining our team! You are applying to a pipeline requisition. This is not for a specific open position, but rather a way for us to keep your information on file and consider you when a suitable role becomes available. Because this is part of our ongoing talent sourcing process, it may take longer than usual to receive updates or a response regarding your application.

We appreciate your patience and look forward to connecting when the right opportunity arises. Must have reliable transportation.

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Process a variety of financial transactions accurately and efficiently. Float tellers frequently travel to different branches within a designated area to assist branch staff as needed.

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It requires empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The role interacts with appropriate areas within the bank to ensure branch‑related operational issues are resolved efficiently and accurately and stays current on operational changes to assist in managing preventable losses and reducing fraudulent activity.

Not Applicable

• High school diploma or equivalent (GED) and minimum 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to travel between branches on an as needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized.
• Proven time‑management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.

• Bilingual based on branch needs.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5‑30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

Cumberland, Maryland, United States of America

Not Applicable

Full‑time

Finance and Sales

Banking, Financial Services, and Investment Banking