Training Specialist - Hybrid

Johnston, RI | $30–$40/hr | Hybrid Long-Term Temporary – Approx. 1 Year

Potential Temp-to-Hire HTSS is hiring an experienced Training Specialist for a long-term opportunity with a large utility company in Johnston, RI. This is a hybrid role, typically Tuesday–Thursday in the office, with some flexibility. We’re looking for someone who can develop training content, deliver training, and become a subject matter expert on the systems and processes they support.

• Develop and update Instructor‑Led Training (ILT), SOPs, job aids, eLearning content, and assessments
• Facilitate classroom, virtual, and on‑the‑job training
• Become a subject matter expert on assigned systems, processes, and procedures
• Partner with operational and product teams to identify training needs and curriculum gaps
• Update training materials as systems and procedures change
• Track participation, assessment results, retraining needs, and program effectiveness
• Recommend improvements based on training evaluations and results
• Utilize current training methods, tools, and Learning Management Systems (LMS)
• Manage multiple training initiatives and stakeholders
• Support emergency/storm‑response activities when required

• Bachelor’s degree OR at least 5 years of progressive training experience
• Experience developing and facilitating technical or operational training
• Experience creating classroom and eLearning materials
• Strong facilitation, communication, organizational, and time‑management skills
• Ability to translate complex information into clear, effective training
• Knowledge of training platforms, tools, and LMS technology
• Proficiency with Microsoft Office
• Preferred:
  Utility industry, contact center/customer service training, or regulated‑industry experience

• Location:
  
  Johnston, RI
• Pay: $30–$40/hour
• Schedule:
  
  Full-Time, Hybrid
• Assignment:
  Approximately 1 year with potential for temp‑to‑hire