Head of Back-Office Workforce Management
Listed on 2026-10-18
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Management
Operations Management, Project & Program Management, Administrative Management, Office Manager
CVS Health is seeking a Lead Director of Workforce Management for Back Office Operations to expand WFM beyond contact centers into back‑office functions across Claims, Payment Integrity, Plan Sponsor Services and Provider Operations.
You will design the strategy, build forecasting and capacity plans, set SLAs, and lead a team of analysts, partnering with Operations, Finance, HR and Technology to deliver scalable, data‑driven workforce solutions.
We are currently recruiting a Head of Back-Office Workforce Management for our team in Cumberland, RI, United States.
This posting is for the Head of Back-Office Workforce Management role at CVS Health, based in Cumberland, RI, United States.
We are looking to fill the Head of Back-Office Workforce Management position at CVS Health in Cumberland, RI, United States.
The Head of Back-Office Workforce Management role at CVS Health is now open for applications in Cumberland, RI, United States.
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