Clerical Officer - Modern Apprenticeship

Job Overview

NHS Lanarkshire is offering a Modern Apprenticeship in Business and Administration across various sites in Lanarkshire.

• Locations: Various sites across NHS Lanarkshire.
• Wage: Band 2 (£26,696 - £28,988)
• Duration: Fixed term 12 months from 18 August 2026, 36 hours per week. Part‑time hours available on a pro‑rated basis.
• Eligibility: Applicants aged 16 to 24 on 1 August 2026 (or up to 29 for those with a disability or care experience). Must demonstrate proficiency at SCQF Level 5/National 5 level.

• Training: On‑the‑job training to develop business and administrative skills.
• Qualification: Work towards a SCQF Level 5 qualification in Business and Administration with New College Lanarkshire.
• Support: Dedicated workplace buddy, a Job Coach from the Employability Team and regular networking sessions.

• Motivation: Highly motivated and committed individuals eager to join the programme.
• Skills: Strong communication, customer service, IT skills and ability to understand procedures and processes.
• Interest: Particular interest in administrative roles and a positive attitude.

• General reception duties.
• Sort and distribute incoming and outgoing mail.
• General administrative tasks such as photocopying, emailing and filing.
• Deal with enquiries face‑to‑face or by telephone from the public, patients and external agencies.
• Maintain appointment systems, resolve disputed appointments, offer new appointments and rearrange existing appointments.
• Prepare orders for stationery, supplies and sundries, ensuring adequate stock levels (e.g. purchase orders, pre‑printed stock orders).

No prior experience necessary. This apprenticeship welcomes applicants with limited work experience, including school leavers.

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make‑up of our society. We recognise and welcome applicants of all races, disabilities, genders, sexual orientations and care experience.

* Care experienced applicants are people who have lived with foster parents, kinship carers or in a residential setting.