Europe IT Services Sourcing Director & Research Leader

About the role:

Gartner Analysts are industry thought leaders who create must-have research, taking strong positions, market predictions and best practices for a broad range of world-leading organizations. A Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives and their mission critical priorities.

They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

What you will do:

• Take strong positions, create innovative, thought provoking, and highly leveraged “must-have research” content

• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act

• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

• Support Research and Sales:
  Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

• Provide high quality and timely research content peer review

• Build credibility as an industry expert to represent Gartner research, methodology and strategy

• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community

• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery

• Be a mentor and a coach by supporting more junior team members

• Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions

What you will need:

• Bachelor's degree or equivalent experience;
  Graduate degree preferred

• 10+ years of relevant field or industry experience

• Sourcing managed services experience is required in 2 of the "Must-Have" markets below, additional experience in "Other-Markets" is a plus.

• Expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing). This includes ability to review RFPs, statements of work, contract terms, SLAs for outsourced (onshore/offshore/nearshore) IT services deals.

• Knowledge of Global IT service providers (service integrators) is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents, emerging providers, disruptors, and outsource rs. Additional knowledge on other markets, such as EMEA, APC and ANZ is optimal.

Must-Have Market Knowledge(preference for experience in 2 out of
3):

• BPO Services: Procurement and HR BPO services are outsourced managed services which include end to end functional process execution and support using either client’s technology or vendor provided technology. Procurement BPO includes both category management and P2P processes, where HR includes payroll and benefits business process outsourcing

• Managed Data & Analytics Services: D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences. Service offerings include Analytics and business…