Customer Contracts Manager

Job Title:

Customer Contracts Manager

Location:

Larbert Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.

We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

As a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. You’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll coordinate cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.

We’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You bring experience in commercial or contract management, strong communication skills, and confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a right‑first‑time mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.

• Experience with in the bus industry or a technically complex manufacturing environment
• Technical knowledge of bus products and vehicle specifications
• Experience supporting factory visits, first vehicle sign‑off, or customer PDIs

Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Training programmes, mentorship, opportunities to take on new roles, broaden skills.

An inclusive environment; your voice matters; we treat people fairly.

Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

• Safety:
  The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality:
  We strive for excellence in our products, services, and all that we do.
• Integrity:
  We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability:
  We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork:
  We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
• Sustainability:
  We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.