Senior Event Registration & Technology Manager

Role Overview

We're looking for a Senior Event Registration & Technology Manager to join our team. You’ll provide technical leadership for the planning, implementation, and optimization of registration and event technology solutions, overseeing the attendee journey from registration and housing through virtual/hybrid delivery and reporting.

This role suits someone equally comfortable architecting a multi-track registration build, managing a vendor relationship, or troubleshooting a livestream, someone who thrives under pressure and partners closely with clients and cross-functional teams to deliver seamless, secure, data-driven event experiences.

Registration & Event Technology

Own registration platform builds in Swoogo and Cvent — workflows, conditional logic, pricing, codes, and multi-track paths

Build event websites, forms, dashboards, and communications with a creative eye for design

Scope and manage the broader event technology stack: CFP, SRC, content resource centers, meeting tools, onsite badging/tracking, and mobile apps

Own mobile event app management – sourcing, vendor selection, evaluating and presenting technology differences to clients, API integrations, build, testing, and updates

Manage session registration, attendance tracking, capacity, and waitlists

Manage technology vendor relationships, including issue resolution and escalations

Maintain attendee data integrity across event technology platforms while developing and distributing accurate registration, attendance, and engagement reports throughout the event lifecycle

Understand and support compliance with data privacy and security standards (such as PCI DSS, SOC 2, and GDPR) within registration platforms and event apps, including configuring consent settings, collecting required compliance information during setup, and managing attendee data deletion requests

Stay current on emerging event technology trends, platforms, and industry best practices, and recommend solutions aligned with client goals, event objectives, and attendee experience

Communications

Develop a comprehensive event communications plan including invitations, reminders, logistics, onsite emails, and post event follow up/surveys

Draft, edit, and proof attendee communications across the event lifecycle

Manage delivery schedules, segmentation, and client brand/tone consistency

Monitor email performance, analyze key metrics, and recommend improvements to enhance engagement

Housing

Manage hotel room blocks, housing portals, rooming lists, and reservation processes, ensuring accurate room assignments, inventory management, and a seamless booking experience

Monitor hotel pickup, room block utilization, and attrition exposure, preparing regular reports and partnering with hotel contacts and internal teams to recommend adjustments that maximize block performance and minimize financial risk

Resolve attendee housing inquiries, including modifications, cancellations, and special accommodations, while delivering a high level of customer support

Coordinate VIP housing and accommodations by managing room assignments, amenities, arrival/departure details, and special requests, while partnering with clients, hotels, and internal teams to ensure a seamless VIP experience

Virtual & Hybrid Events

Manage virtual/hybrid event platforms, livestream production, run of show execution, speaker transitions, audience engagement tools, and virtual sponsor/exhibitor experiences to deliver a seamless attendee experience

Configure and support live streaming and on-demand content delivery, ensuring content is delivered accurately and performs as expected across all viewing channels

Partner with AV, production, and platform vendors throughout planning, rehearsals, and live event execution, coordinating technical requirements, conducting testing, troubleshooting issues in real time, and ensure successful event delivery

Attendee Support & Onsite Execution

Provide first line support for attendees, clients, and internal teams through Freshdesk and other support channels, while developing and maintaining FAQs and self-service resources to improve the attendee experience and reduce support requests

Over…