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Customer Service Rep

Customer Service Ops Specialist – Process Improvement

Job in Cumbernauld, North Lanarkshire, G67, Scotland, UK
Listing for: Bradley David Associates
Full Time position
Listed on 2026-05-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
  • Business
Job Description & How to Apply Below
A leading consulting firm in the United Kingdom is looking for a Customer Service Operations Specialist to support operational teams and drive process improvements. The role includes handling complex queries and complaints, analyzing data, and leading training efforts. Candidates should possess a minimum of 5 GCSEs, strong communication skills, and experience with continuous improvement methodologies. This is a mid-senior level position with a hybrid work model and competitive benefits.
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