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Customer Success Mgr./ CSM Customer Service Rep

Senior Customer Experience Leader – Process & Performance

Job in Cumbernauld, North Lanarkshire, G67, Scotland, UK
Listing for: Nutramax Laboratories
Full Time position
Listed on 2026-05-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
A leading manufacturing company in Lancaster is seeking an experienced Customer Service Manager to lead their team. The role focuses on improving customer experience through data analysis and effective management of KPIs and performance standards. The ideal candidate has 8+ years in customer service, with 5+ in a leadership position, and expertise in process improvement. This position is 100% on-site with an emphasis on operational excellence and team development.
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Position Requirements
10+ Years work experience
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