Customer Service Representative

Job Title: Customer Service Representative

Location: Cumbernauld, Scotland

Work Type: Onsite (Flexible Shifts)

Contract Duration: 6 Months

Experience

Required:

Open to fresh graduates & entry-level candidates

Company: A Leading Fintech Organization

We are hiring Customer Service Representatives to support a leading fintech client in a fast-paced, high-volume call center environment. This role is ideal for individuals with strong communication skills and a customer-first mindset who are eager to build experience within the financial services industry.

The position involves handling customer interactions across multiple channels, ensuring queries are resolved efficiently while maintaining a high standard of service. This is an excellent opportunity for fresh graduates or candidates with basic experience looking to start or grow their careers.

• Handle customer queries and resolve issues via calls, emails, and chat channels
• Deliver high-quality customer service while adhering to process guidelines
• Accurately record customer interactions and maintain records in internal systems
• Work efficiently in a high-volume environment while meeting performance targets
• Escalate complex queries to relevant teams when necessary
• Maintain professionalism and empathy while dealing with customer concerns
• Ensure compliance with company policies and service standards

• Strong communication skills (verbal and written)
• Basic computer skills and ability to navigate systems efficiently
• Highly adaptable and comfortable working in a fast-paced environment
• Strong problem-solving ability and attention to detail
• Fresh graduates are encouraged to apply
• Pay Rate: £13.27 per hour (PAYE+ Holiday)
• Contract: 6-month contract with immediate start opportunities
• Additional Pay: Double time and triple time applicable depending on hours worked (e.g., bank holidays)

We are looking for candidates who are available to start as soon as possible and are reliable, flexible, and eager to contribute to a dynamic customer service team.