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Pathways : Customer Success Lead

Job in Cumbernauld, North Lanarkshire, G67, Scotland, UK
Listing for: TM Forum
Full Time position
Listed on 2026-06-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Pathways for Progress: Customer Success Lead

TM Forum is seeking a Customer Success Manager for their Pathways for Progress initiative based in the UK. This role plays a crucial part in ensuring members receive outstanding support across certification programmes.

You will handle an inbound query queue, maintain data accuracy, and act as a communication bridge across departments. Ideal candidates will have a strong operational background with experience in customer success or educational environments.

The position emphasizes the importance of clear communication and operational excellence in managing processes.

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