Customer Service Administrator

Customer Service Administrator

Location: Bournemouth

Salary: £26,000 DOE

Hours: Full time, Monday to Friday 8:00am to 4:30pm or 8:30am to 5:00pm

Tru Talent is delighted to be working with a well-established waste management client who is looking for an experienced Customer Service Administrator to join their team.

This is a key role within the business, combining administration and customer service to ensure smooth day-to-day operations. You'll be someone who can work well in a team but also take initiative when needed.

• Answering operational calls in a professional manner
• Building rapport with customers and suppliers, managing accounts where needed
• Processing orders and liaising with suppliers
• Advising customers on commercial and domestic waste services
• Supporting accounts with customer payments
• General admin duties to support the customer service department
• Assisting other departments when required
• Managing contractor pricing, purchase orders, and new site set-ups
• Updating systems and communicating key information across teams
• Handling queries and resolving issues effectively

• Previous administration and customer service experience
• Strong communication skills, both written and verbal
• Highly organised with good attention to detail
• Confident using Microsoft Office (Outlook, Excel, Word)
• Waste or construction experience (desirable, not essential)