Journey Success and Complaint Resilience Lead
Job in
Cumbernauld, North Lanarkshire, G67, Scotland, UK
Listed on 2026-07-17
Listing for:
M&GPrudential
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
M&G Life is seeking a Team Leader for the Customer Resilience and Journey Success team in Stirling. You will lead a specialist complaints team, delivering timely, fair and empathetic resolutions across voice, secure messaging and webchat.
The role partners with outsourced providers and change teams to drive improvements and ensure regulatory compliance. The role emphasizes leadership, root-cause analysis, and proactive journey improvements, with responsibility for CEO escalations, regulatory
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