Bank of Scotland - Customer Support

Overview

End Date Saturday 25 July 2026
• Salary Range £26,200 - £26,200. We support flexible working –  for more information on flexible working options. Flexible Working Options:
Flexibility in when hours are worked.

Location:

Cumbernauld, Falkirk and Stirling. Working across our Bank of Scotland branches within a reasonable distance.

Hours:

35 hours a week, including Saturdays.

Job Title:

Customer Support.

Salary: £26,200, increasing to £26,950 after 6 months. This is a full-time, branch-based opportunity.

• You will start your journey in one of our branches, providing face‑to‑face support to customers.
• Handle some everyday banking tasks while focusing on helping people through important moments by offering reassurance, guidance and practical support.
• Support customers through scenarios such as bereavement, fraud concerns, vulnerable customers, or building confidence with digital banking.
• Promote and support digital services and help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Work with a calm, adaptable and empathetic approach; training will be provided as needed.
• As you grow, you may progress into other roles across the Group, including support by phone, online, or through channels like web chat, video or social media.

• A minimum of 12 months customer service experience.
• A people person who is honest, genuine and cares about helping people with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.
• Empathy, care, integrity, and the commitment to resolve queries and give customers confidence in the service.
• Willingness to go above and beyond for customers and to deliver on promises.
• A genuine team player who collaborates closely with colleagues to meet customer needs.

Grow Your Career
:
Lloyds Banking Group offers long-term careers. Spend a minimum of 12 months in a customer service role, mastering new skills, handling more complex needs, and earning accreditations through our Skill Progression Framework. This foundation supports opportunities across Digital, Operations, Fraud, Financial Planning, and leadership roles.

Our commitment s:
We are committed to diversity, equity and inclusion, disability confidence, and reasonable adjustments in recruitment processes. We offer a broad benefits package including: up to 15% pension, annual performance-related bonus, private medical with BUPA, share schemes, adaptable lifestyle benefits, 22 days’ holiday (pro rata for part-time), wellbeing initiatives, generous parental leave policies, annual salary reviews on 1 April, and a full uniform provided.

We welcome applicants from diverse backgrounds and encourage those with relevant, transferable experience to apply. Roles may close early due to high interest. For more information, contact  For flexible working options, search using terms like “job sharing” or “variable hours” to identify matches.