Customer Services Administrator

Location:

Cumbernauld, Glasgow (G68 0LL
)

Department:
Customer Services

Reports To:

Assistant Customer Service Manager

Hours of Work: 8.30am to 5pm - 37.5 hours (Monday to Friday)

• Managing your own individual customer accounts, secondary accounts and working as a team to meet the customer and business expectations
• Processing customer orders via Telephone, Fax, E-Mail & EDI
• Adherence to all procedures and SOP’s
• Responding to all requests in a timely manner
• Utilising E-Commerce
• Ensure back orders are reported as agreed on a daily basis
• Working with the Sales & Operations Team to oversee the customer ordering process.
• Assist in managing customer & internal reporting requirements
• Ensure pricing and UOM data is accurate on SAP
• Support Operations & Finance Team as required
• Ensure that master customer data is accurate on SAP
• Working with the sales team in management of customer catalogues and manage SAP updates as required
• Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines
• Pro-active involvement and desire to succeed in new projects and business development
• Provide a high degree of communication to all key internal and external stakeholders

The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Service Manager.

• Excellent communication skills, both written and verbal
• At least 1 years’ experience in a customer service position
• Experience of using SAP would be advantageous, however full training will be given
• Ability to solve customer issues and resolve complaints using own initiative
• Ability to think clearly in a fast‑paced pressured environment
• Demonstrate the ability to contribute and foster a positive team environment
• Work under minimal supervision
• Work flexible hours including 8.30am weekday starts