Operations Engineering Team Leader

Description

If you are an Operations Engineering Team Lead professional looking for an opportunity to grow your career Emerson has an exciting opportunity for you in Cumbernauld Scotland. As part of our Gas Analysis business you will lead the technical execution and production support capability within our manufacturing operation ensuring the successful delivery of customer solutions while driving technical excellence collaboration and continuous this role you will provide leadership to a team of Operations Engineers support complex technical challenges and collaborate across global functions to deliver outstanding outcomes for customers.

In This Role Your Responsibilities Will Be:

• Lead coach and develop a team of Operations Engineers supporting capability growth across hardware measurement and production support disciplines.
• Allocate resources effectively based on business priorities workload demands and team capabilities.
• Act as the primary point of contact for customer escalations ensuring timely communication prioritisation and resolution of complex issues.
• Collaborate with cross-functional teams including Technical Sales Quality Operations Engineering Customer Care and global leadership teams to achieve business objectives.
• Serve as the voice of the customer advocating for customer needs while balancing operational objectives.
• Lead technical support activities related to production builds system configuration testing and Factory Acceptance Testing (FAT).
• Support the resolution of complex technical and performance challenges throughout project execution and manufacturing.
• Provide post-sales technical support to customers and field service engineers.
• Drive continuous improvement initiatives through root-cause analysis corrective actions and technical knowledge sharing.
• Foster a collaborative inclusive and accountable team environment that encourages innovation open communication and continuous learning.
• Support compliance activities and ensure adherence to applicable trade compliance requirements within the scope of the role

Who You Are

You consistently focus on delivering results while maintaining a strong commitment to customer success. You build collaborative relationships across teams and communicate effectively with diverse stakeholders to achieve shared goals. You make sound decisions by evaluating complex situations balancing competing priorities and adapting your approach as circumstances evolve. You embrace challenges with curiosity and determination continuously seeking opportunities to improve processes solve problems and support the success of both customers and colleagues.

For This Role You Will Need:

• Experience leading technical support production support engineering or execution-focused teams within a manufacturing or industrial environment.
• Knowledge of measurement instrumentation and analytical technologies.
• Experience supporting technical issue resolution system testing commissioning or manufacturing operations.
• Strong problem-solving and decision-making skills with the ability to manage priorities and risks effectively.
• Ability to communicate clearly and effectively with customers colleagues and leadership teams.
• Experience creating technical documentation procedures and support material.
• Proficiency with Microsoft Office applications.
• Eligibility to work in accordance with applicable trade compliance requirements

Preferred Qualifications That Set You Apart:

• Degree or equivalent qualification in Engineering Science or a related technical discipline or equivalent practical experience.
• Experience with gas analysis technologies gas chromatography gas analysers laser analysers or related process instrumentation.
• Understanding of chemical processing refining natural gas power generation life…