Deputy Service Manager

Overview

Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post. Keane Premier Support Services (KPSS) have an exciting opportunity for an experienced Deputy Service Manager to join our team in our North Lanarkshire Service. Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard.

KPSS are looking for a Deputy Service Manager to assist the Service Manager in leading our community care teams through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.

• Oversee the planning and delivery of support services to clients within the community.
• Ensure services are tailored to meet the individual needs and preferences of clients.
• Implement and evaluate care plans.
• Monitor client satisfaction and address any concerns or feedback.
• Provide leadership and guidance to support workers/ Team Leaders, fostering a positive team culture.
• Conduct supervisions, probationary and performance reviews, appraisals, absence meetings, investigations and formal meetings and offer ongoing support where needed.
• Ensure compliance with relevant regulations, policies, and Care Inspectorate standards.
• Establish and maintain positive relationships with clients, their families, and external stakeholders.
• Communicate effectively with staff, clients, and their families.
• Take the lead on our business strategy with an emphasis on improving and growing KPSS.

• A relevant qualification in health and social care management.
• Excellent leadership and interpersonal skills.
• Managerial experience within domiciliary care setting.
• Experience of managing self-directed care packages.
• Proven track record in growing a domiciliary care service.
• Experience of relevant Care Inspectorate regulations and legislation.

At Keane, We Believe In Taking Care Of The People Who Care For Others. Here’s What We Offer To Support Your Wellbeing And Development

• Early access to a portion of your earnings with Stream
• Health Assured Employee Assistance Programme, with 24/7 support via the Wisdom app and helpline access health checks, wellbeing tools, legal advice, and much more.
• Free confidential counselling sessions up to 6 Structured counselling sessions via phone, online or face-to-face.
• Bright Exchange, available through the Wisdom app unlock exclusive deals and discounts on a wide range of products and services.
• Exclusive high street discounts through the Blue Light Card.
• Free mortgage consultation with McCuster Mortgage Solutions.
• Comprehensive induction and ongoing training to support your confidence and success including paid shadowing and training to help you feel ready and supported from day one.
• 28 days pro rata holidays.

Benefits are non-contractual and may be amended or withdrawn at any time.

This is a unique opportunity to join KPSS through an exciting period of change and we are looking forward to receiving applications from individuals who are ready to take their next steps in a rewarding and dynamic environment.

• This position requires a PVG and two references.