Appliance Officer - Orthotics

About the Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

To provide a comprehensive administrative service within the department to Orthotists, Consultants, Associate Specialists, Registrars, Junior Doctors, Nurse Specialists and Physiotherapists.

• Provide a high quality administrative service to the Head of Profession for Orthotics and his team, Nurse Specialist teams, Physiotherapists and Orthotics Contractors to ensure efficiency in patient care.
• Respond to telephone and face‑to‑face enquiries from all staff groups, patients, relatives & carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Be responsible for managing out‑patient waiting lists, ensuring that the patient management system information is accurate and up to date to achieve waiting time targets.
• Arrange appointments for the appropriate Orthotic clinic and arrange transport to facilitate the patient journey.

• Understanding of a range of work procedures, all of which are non‑routine, requiring an intermediate level of theoretical knowledge.
• Expertise knowledge gained through experience of Government Prescription Charges and Exemption Categories.
• Expertise knowledge gained through experience of the range of administration procedures.
• Knowledge of software programmes.

• Annual leave – 35 days including public holidays.
• Generous NHS pension scheme.
• Annual incremental salary progression.
• Paid sick leave increasing with length of service.
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience
* or any other dimension that can be used to differentiate people from one another.

* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.