UX Designer

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have five regional centres - Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank.
NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The UX Designer is responsible for researching, designing, and implementing all user experiences when interacting with a digital product or tool. To ensure the end user experience is improved the post holder will engage with key stakeholders to better understand their needs and goals, conduct usability and accessibility testing, design user flows and prototypes. You will also be responsible for creating and supporting continuous user experience improvement across NHS 24.

• Design wireframes, prototypes, and high-fidelity mock-ups that effectively communicate design concepts and interactions.
• Work in collaboration with the IT Test Team to create, maintain and report on project exception logs which reflects the exceptions discovered during testing.
• Impact analysis to identify the impacts upon people, processes, and technology that a proposed solution and/or decision may have, including financial impact.
• Assess and report on highly complex technical information and situations requiring analysis, interpretation, and comparison of a range of options in order to ensure NHS 24 Technology proposals and solutions offer the best match to organisational need.
• Interpret national legislation, such as Web Content Accessibility Guidelines (WCAG 2.0), to ensure that NHS 24’s ICT & Digital deliverables are compliant and meet the required standards.

• Be educated to SCQF Level 9 in UX Design, Interaction Design, Human Computer Interaction or a related discipline, or equivalent knowledge and experience.
• Be experienced in conducting user research, including user interviews, surveys, and usability testing.
• Demonstrate excellent communication and collaboration skills, with the ability to present and justify design decisions.
• Have proven experience as a UX Designer, with a portfolio showcasing a range of design projects and solutions.

NHS 24 offers a complete benefits package, with a permanent contract on Band 6 £ 43,321 - £52,679 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
  
  Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Please download the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

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