Director, Global Payroll Operations

## Director, Global Payroll Operations Apply locations:
United Kingdom time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR111305

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The
** Director, Global Payroll Operations
** will lead and oversee end-to-end global payroll operations across multiple regions, ensuring accurate, timely, and compliant payroll processing. This role is responsible for driving operational excellence, scalability, and standardization across payroll processes while partnering closely with HR, Finance, and external providers. The Director will champion automation, AI-driven solutions, and continuous process improvement initiatives to enhance efficiency, reduce manual intervention, and improve employee experience.

*
* Key Responsibilities:

*
* * Lead and manage global payroll operations team, ensuring accurate, timely, and compliant payroll processing across all regions.
* Oversee end-to-end payroll lifecycle including data validation, payroll execution, tax compliance, reporting, and issue resolution.
* Maintain and optimize for strong internal controls and governance frameworks for payroll operations.
* Partner cross-functionally with HR, Accounting, Finance, Legal, and external vendors to ensure alignment and operational effectiveness.
* Drive global payroll standardization and scalability initiatives across payroll providers, regions and entities.
* Leverage AI, automation tools, and emerging technologies to streamline payroll processes, provide real-time reporting and metrics, and reduce manual touchpoints.
* Continuously evaluate and improve payroll processes to increase efficiency, accuracy, and employee satisfaction.
* Oversee and own vendor management for payroll providers and ensure service level agreements are met.
* Provide leadership, mentorship, and development opportunities to a global payroll team.
* Ensure compliance with global payroll regulations, tax laws, and statutory requirements.
* Lead payroll-related projects including system implementations, upgrades, and integrations.
* Develop and track key performance indicators (KPIs) to measure payroll performance and identify improvement opportunities.
** Requirements:*
* * Bachelor’s degree in Business, Finance, Human Resources, or related field.
* 10+ years of progressive experience in global payroll operations, including multinational environments.
* 10+ years of people management experience with demonstrated leadership capabilities.
* Deep knowledge of global payroll processes, compliance, and regulatory requirements.
* Hands-on experience with enterprise payroll systems such as Workday, ADP, Cloud Pay, or similar platforms.
* Strong understanding of payroll integrations with HRIS and financial systems.
* Curious about experimenting with AI, automation, and digital tools to improve payroll operations.
* Experience leading continuous improvement initiatives and driving process transformation.
* Strong analytical, problem-solving, and organizational skills.
* Excellent communication and stakeholder management skills across global teams.
* High attention to detail and commitment to operational excellence.
** Skills &

Competencies:

**
* ** Global Payroll Expertise** – Strong understanding of international payroll operations, compliance, and best practices.
* ** Leadership & Team Development** – Proven ability to lead, inspire, and develop high-performing global teams.
* ** Confidentiality & Data Privacy** –…