LiveOps Engineer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Our Live Ops team sits at the front line of this mission: monitoring systems, responding to incidents, and continuously improving the automation and observability that keep our services healthy. Every action you take directly contributes to the stability and trust our customers depend on.

As a Live Ops Engineer, you will help operate, monitor, and enhance Civica’s production and cloud environments. Working closely with SRE, Platform, and Development teams, interfacing with the support and services teams, you will support uptime, automation, and observability improvements that make our services more reliable. You’ll contribute to incident response, environment management, and the ongoing evolution of how Civica delivers and supports its software in the cloud.

Working closely with SRE, Platform, and Development teams, you will help detect, troubleshoot, and resolve live issues; while also contributing to the continuous improvement of our monitoring, deployment, and incident management practices.

You will participate in an on‑call rotation, respond to production alerts, and you will play a key role in maintaining Civica’s high standards for reliability, performance, and customer experience.

• Monitoring and incident response: Operate our live environments using modern observability tools (Grafana, Prometheus, Data Dog, Azure Monitor). Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service.
• Automation and operational efficiency: Automate environment builds, deployments, and day‑to‑day operational tasks using Terraform, Ansible, Power Shell, or Bash. Reduce manual intervention and help improve speed, consistency, and resilience.
• Cloud and infrastructure operations: Support and maintain our environments across Azure, AWS, and VMware. Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements.
• Continuous improvement: Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action. Help refine alerting thresholds, deployment processes, and monitoring coverage.
• Collaboration and documentation: Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services.

• Experience operating production system(s) in cloud or hybrid environments (Azure, AWS, or similar).
• Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers).
• Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) and able to troubleshoot (e.g., pcap).
• Hands‑on experience with scripting or automation (Power Shell, Bash, or Go/Python).
• Knowledge of CI/CD pipelines and fluency with version control (Git Hub Actions, Azure Dev Ops, Jenkins, or similar).
• Experienced with monitoring and alerting solutions (Prometheus, Grafana, Data Dog, Elastic, Azure Monitor).
• Strong analytical and problem‑solving skills, with the ability to stay calm during incidents.
• Collaborative communicator who thrives in cross‑functional, fast‑paced environments.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place…