IT Service Manager

Being part of Team SKA means contributing to something extraordinary: a uniquely exciting project to advance human knowledge that will last for decades. In return, we offer a diverse multicultural working environment, 30 days annual leave plus public holidays, a generous pension scheme, visa and support with relocation (if applicable), regular social events, a family-friendly environment and much more. Come and join us!

The IT Service Manager will manage, maintain, and work to continuously improve, the IT service provided to all SKAO staff and the SKA Community. They will coordinate the global IT staff resources to deliver high-quality support services. They will support the technical delivery of events and technical development activities.

The IT Service Manager will manage, maintain, and work to continuously improve, the IT service provided to all SKAO staff and the SKA Community. They will coordinate the global IT staff resources to deliver high-quality support services and technical development activities.

The IT Service Manager will be the principal point of contact for all IT support matters and service maintenance activities, ensuring effective, user-focused, outcomes across the Observatory.

Reporting to the Head of IT, the IT Service Manager will line manage the IT Support Analysts and will determine all available resources in the IT Team for project work whilst prioritising the delivery of the service. They will be in a leading position in the planning and delivery of project work relating to SKAO’s core commercial off-the-shelf (COTS) as well as other enterprise services and communications and events platforms.

They will be responsible for driving service improvements and platform enhancements across these systems, working closely with technical specialists and stakeholders to ensure solutions are effectively designed, implemented, and embedded into operational support.

The IT Service Manager will lead the support and continuous improvement of event-related IT services, including collaboration platforms and meeting room technologies, for events held at SKAO premises and provide expert consultation for events at other locations.

This role will be based at the SKAO Global Headquarters at the iconic Jodrell Bank Observatory, Cheshire, UK.