Coordinator, Reports & System Changes- Ethics & Independence

Role:
Coordinator, Ethics & Independence, Reporting & Systems

Embedded within the Risk & Compliance Central Operations team and dedicated to the Global Ethics & Independence (E&I) programme, the Coordinator plays a critical operational role in supporting the day‑to‑day execution of a global Ethics & Independence (E&I) management programme. This role is responsible for coordinating complex reporting and support infrastructures, including a large‑scale Power BI reporting suite and Service Now‑based support processes, ensuring accuracy, continuity, and timely delivery across multiple jurisdictions.

The role requires a highly organised, process‑driven professional who can translate business requirements into structured delivery plans, coordinate across global technical and business teams, and provide clear, consistent updates to senior stakeholders.

• Coordinate and govern a global Power BI reporting portfolio consisting of 60+ E&I reports
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• Act as the central point of contact between E&I stakeholders, business users, and reporting development teams.
• Gather, clarify, and document reporting requirements, enhancements, and change requests.
• Work closely with Power BI developers to design, build, test, and deploy new reports or updates to existing reports.
• Manage reporting development timelines, dependencies, and delivery milestones; proactively communicate progress, risks, and delays.
• Draft reporting briefs, delivery plans, and embedded timelines for stakeholders.
• Oversee and maintain the E&I reporting intranet site, ensuring accurate content, access, navigation, and documentation.
• Perform daily monitoring to ensure reports are functioning correctly and investigate issues promptly.
• Coordinate annual report rollovers, refresh cycles, and structural updates to reflect regulatory, policy, or programmatic changes.
• Ensure reporting updates are documented and communicated clearly to users.

• Prepare and distribute regular status updates to the E&I team on reporting progress and delivery timelines.
• Draft user guides, FAQs, release notes, and communications to support report adoption and effective use.
• Ensure reporting documentation is current, accessible, and aligned with governance standards.
• Maintain version control, documentation repositories, and audit trails for reporting deliverables.

• Coordinate the implementation of new Service Now‑based E&I support processes
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• Engage with E&I stakeholders to obtain and document functional and reporting requirements for new support services.
• Work with Global IT teams to design, configure, and deploy Service Now request forms, workflows, and dashboards.
• Manage timelines, dependencies, and stakeholder communications for each Service Now initiative.
• Draft briefings, process documentation, user guidance, and launch communications.
• Track actions, manage open items, follow up on deliverables, and elevate risks where necessary.
• Ensure reporting and data captured through Service Now meets operational and governance needs.
• Develop and maintain integrated programme timelines covering reporting, support processes, and related E&I initiatives.
• Track delivery across multiple work streams, ensuring steps, approvals, and dependencies are clearly documented.
• Produce weekly programme plans and status updates, highlighting progress, risks, issues, and upcoming milestones.
• Draft programme reports and summaries for leadership and governance forums.
• Maintain action logs, decision registers, and issue trackers; ensure timely follow‑up and closure.
• Identify opportunities to improve tools, processes, and delivery efficiency across the programme.

• 7+ years in program coordination/PMO/governance support within global, matrixed organizations (professional services preferred).
• Demonstrated experience running committee/task force operations end‑to‑end across multiple time zones.
• Strong project planning and scheduling skills (critical path, dependencies, RAID logs, deliverable lifecycle).
• Outstanding written communication: minutes, executive summaries, and management quality reporting.
• Stakeholder…