Storyteq Implementation Trainer

We are looking for an organised and enthusiastic individual to support the delivery of Storyteq training and user adoption activities across a range of client accounts and platform implementations.

This role will sit within the Core Training team and will involve working closely with consultants, project teams, client stakeholders, and wider delivery teams to help ensure users feel confident using Storyteq and adopting new processes and ways of working.

The successful candidate will support a variety of training and adoption activities, including facilitating training sessions, creating learning materials, supporting User Acceptance Testing (UAT), and helping drive engagement throughout project rollouts.

The role will involve working across a mixture of clients, including supporting one high‑profile global client on an ongoing basis.

Travel may occasionally be required to facilitate face‑to‑face classroom‑based training sessions and client workshops.

• Support the delivery of engaging Storyteq training sessions for clients and internal stakeholders across a variety of projects and programmes.
• Facilitate scheduled and ad‑hoc training sessions within both virtual and face‑to‑face learning environments.
• Adapt training approaches to support different audiences, user roles, and learning requirements.
• Support User Acceptance Testing (UAT) activities by working with consultants and project teams to create test scripts and supporting documentation.
• Assist with the creation and maintenance of training materials, including presentations, user guides, videos, quick reference materials, and supporting resources.
• Support the creation and coordination of training communications to aid project rollouts and user engagement.
• Help maintain training plans aligned to project timelines and delivery milestones.
• Monitor learner engagement and gather feedback to support continuous improvement of training delivery and user adoption.
• Collaborate with consultants, project teams and stakeholders to support wider project objectives.
• Attend project meetings, workshops, stand‑ups and delivery forums where required.
• Provide support for training‑related queries and user requests in a professional and timely manner.
• Provide cross‑functional support and collaboration across the wider business to support operational and training needs specific to Storyteq.
• Maintain and continuously update internal training materials within the company’s internal learning platform.
• Manage and maintain external client‑facing training content within the public learning platform to ensure accuracy, consistency, and relevance.
• Support the tracking and reporting of training activity and learner engagement.
• Provide updates to internal teams and stakeholders on training progress and delivery activities.
• Use learner feedback and engagement insights to support improvements to training materials and delivery approaches.
• Work with project and account teams to identify potential risks, dependencies, or support requirements.

• Previous experience within a training, learning, enablement, customer support, or client‑facing role is desirable.
• Experience creating presentations, training materials, user guides, or learning resources is desirable.
• Exposure to User Acceptance Testing (UAT) activities or supporting project delivery environments would be beneficial.
• Confident presentation and communication skills, with the ability to engage groups within learning environments.
• Comfortable delivering both virtual and face‑to‑face classroom‑based training sessions.
• Strong organisational and administrative skills with the ability to manage multiple tasks and priorities.
• A collaborative approach and willingness to work closely with cross‑functional teams.
• Confidence in learning and working with new technologies and digital platforms.
• Good working knowledge of standard IT applications and presentation tools.

• Time off that works for you — 25 days’ holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with…