Customer Collaborations Manager

• Act as the primary interface with customers’ supply chains for assigned accounts.
• Develop and maintain short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
• Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
• Monitor and continuously improve service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
• Develop service level agreements to align shared objectives, optimise service, and identify cost-saving opportunities.
• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

• Degree in a numerical or science-based discipline, or equivalent experience.
• Experience in a demand or supply planning, analytical, account management, or relationship management role.
• Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
• High proficiency with Microsoft Excel and the Microsoft Office suite.
• Desirable:
  Experience using Oracle Fusion Demand Planning System or JDE business systems.
• Desirable:
  Experience writing SQL code.
• Desirable:
  Experience with in the UK retail FMCG sector.
• Desirable:
  Experience using Google Workspace (G-Suite).

Demonstrates expertise in supply chain management, including demand planning and S&OP processes, while fostering collaborative customer relationships and optimizing service metrics. Proficient in analytical skills and tools to enhance forecasting accuracy and drive cost-saving initiatives.

• Supply Chain Management
• S&OP Processes
• CPFR Principles
• Microsoft Excel
• Demand Planning

• Demand Planning
• Forecasting
• Analytical Skills
• SQL Coding
• Service Level Agreements

• Relationship Management
• Collaboration

• FMCG Sector
• Supply Chain Queries
• Service Metrics
• Cost-Saving Opportunities

• Oracle Fusion Demand Planning System
• JDE Business Systems
• Google Workspace