Senior Project Manager

About us:

Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

The EMEA Services Delivery function delivers professional and managed services to Insight’s clients across a broad range of technology and software offerings, delivers a scaled and consistent client experience, and employs methodologies through the following centres of excellence;

• The Customer Operations team provides high quality customer support across assigned regions from multiple delivery centres.
• The Engineering team provides automated and scripted innovative migration and implementation activities in order to achieve maximum efficiency, consistency, and performance.
• The Licence Consulting team provides expertise in optimisation and compliance services to clients on‑premises or in the Cloud whilst maintaining cost efficiencies and savings.
• The Service Design & Delivery team, and each of its subfunctions, leads on designing client solutions in partnership with Insight’s clients before planning and executing end‑to‑end engagements.
• The Digital Innovation team explores and drives first‑of‑type innovations around technology including Artificial Intelligence (AI), Big Data, Advanced Analytics, Internet of Things (IoT), Connected Sensors, and Robotics.
• The Technology Solutions Group, through technology and business practice leadership, takes responsibility for the overall service strategy, and subsequent solution, and services development by a team of solution developers, product designers, and agile leaders. TSG also governs the repeatable processes, tools, and automation underpinning Insight’s service delivery.

Complementing each of the centres of excellence is the Service Delivery Management team, located in every country, which manages the client experience and ensures a truly client‑centric approach across EMEA, and also the Services Operations & Transformation team which drives operational excellence and business improvements across all areas within the Services Delivery function.

The Senior Project Manager resides within the Service Design & Delivery area of the EMEA Services Delivery function and, specifically, within the Project Management Office.

The Senior Project Manager bears the ultimate responsibility for successfully delivering medium to large projects, and for providing leadership to project teams consisting of internal and or subcontracted client resources and stakeholders. The Senior Project Manager provides a higher level and wider scope of management to projects and project teams, and also has the authority to run projects and delegates tasks to individual Project Managers.

The Senior Project Manager is also responsible for the day‑to‑day management of the project, scope and schedule management, risk and issue management, finance and cost control management, and resource and people management. In addition, the Senior Project Manager provides a consistent approach to project delivery, the utilisation of tools and methodologies, and the reporting of governance information.

• Teach, train, coach, and mentor teammates; promoting teammate satisfaction and enabling career progression.
• Responsible for the end‑to‑end delivery of medium to large projects including project scope, schedule, cost, risk management, quality, and customer satisfaction targets.
• Responsible for successful delivery of projects through the entire project lifecycle in accordance with Insight methodologies, processes, and best practice standards.
• Measuring project performance, managing risk, and ensuring the maintenance of comprehensive project documentation.
• Responsible for achieving high Client satisfaction through clear and regular communication with Clients and stakeholders.
• Execute project contract change control, working with leaders as appropriate.
• Deliver assigned projects against budget and to GP targets.
• Manage assigned internal and external resources to achieve project success.
• Provide leadership and mentorship to project team members.
• Pr…