Operations Director - De-Risking Job Cumbernauld area,Scotland UK,Management

Aptia have a new opportunity for a De-Risking Operations Director to provide leadership and process optimisation to our De-Risking solutions team. This team sits as part of our newly-formed Consulting division and is a key growth and focus area for the business.

Reporting to the Head of De-risking, you’ll play a key role in shaping how we deliver solutions, improve processes, and support clients through complex transformation projects.

This is a hybrid working role which can be aligned to any Aptia UK office.

Here’s what you’ll be doing:

Leadership & Delivery

Lead multiple De-risking teams (3–6 direct reports; up to 50 total team members)
Oversee delivery of complex, high-profile client projects ensuring quality, timelines, and client satisfaction
Act as the escalation point for operational, resourcing, and client challenges

Operational Excellence

Drive process improvements, standardisation, and efficiency across teams
Ensure robust governance, risk management, and compliance in all data and project work
Continuously enhance service delivery and operational performance

Client & Commercial Focus

Manage relationships on escalated client accounts
Support pricing, budgeting, and revenue generation activities
Identify opportunities to expand services and add value to clients

Financial & Performance Management

Monitor utilisation, revenue targets, and project performance
Drive accountability for team output and profitability
Review and act on MI reporting to optimise results
Build, develop, and retain high-performing teams
Lead recruitment, succession planning, and talent development
Foster a collaborative, engaging, and high-performance culture

Here’s what we’re looking for:

Strong experience leading project-based teams in pensions or financial services
Deep understanding of UK pensions legislation
Proven ability to drive operational change, process improvement, and transformation
Experience managing client relationships, budgets, and profitability
Strong commercial awareness, including revenue generation and fee negotiation
Excellent stakeholder management and influencing skills
Analytical mindset with strong problem-solving capabilities

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