Infrastructure Support Engineer

Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data‑centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public‑sector organisations.

We’re now looking for an Infrastructure Support Engineer (Linux) who can directly support key client workloads, carry out platform maintenance, upgrades and changes while monitoring systems, key metrics, triaging alerts and resolve incidents to maintain service availability. This engineer will also have the opportunity to contribute to the build and scaling of our internal operations and service desk functions.

Fully Remote (Business Hours, occasional OOH and on call as needed).

• Manage day-to-day Infrastructure operations (monitoring, alert handling, maintenance). Nvidia GPU workload experience essential.
• Coordinate with internal and external partners to ensure SLAs are met (Data Centre, Infrastructure Support, RMAs, Platform upgrades etc.)
• Provide technical expertise and contribute to the build out and configuration of our internal observability platform.
• Create and improve documentation around key operational activities.
• Identify and drive improvements in performance, stability, and security.

• P revious experience within infrastructure operations & platform maintenance.
• Direct exposure to running Nvidia / GPU workloads in production.
• Comfortable collaborating with internal and external stakeholders.
• Own the responsibilities of 3rd party suppliers.

You’ll be joining a mission-driven start‑up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.

Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.