CRM Manager

What you will get in your new role

• A competitive salary of £35,000 per annum.
• Hybrid working, 2 days per week in the office
• Company pension
• Employee discount
• Free on-site parking

As CRM Manager, you'll lead customer retention and engagement by owning and evolving the CRM roadmap in line with key trading periods. You'll plan and deliver high-performing email campaigns, build and optimise advanced Klaviyo flows, and create targeted customer segments to drive personalised communication across the lifecycle.

You'll design on-brand email content, track and report on key metrics, and use data-driven insights to continuously test and improve results, while ensuring best-practice data management and full GDPR compliance.

We're looking for someone with at least 2+ years experience in a CRM, lifecycle, or email marketing role, ideally within e-commerce or retail. You'll have strong hands‑on experience with platforms such as Klaviyo, particularly in building and optimising complex automated flows that drive engagement and revenue. Experience designing emails in Figma or Adobe is highly desirable, along with confidence working within structured email design systems.

You’ll bring a strong commercial and analytical mindset, with a solid understanding of lifecycle marketing, retention strategy, A/B testing, and revenue optimisation. Excellent written communication skills are essential, with the ability to adapt tone of voice for different audiences.

An interest in gardening would be a bonus, but not essential; what matters most is curiosity and a willingness to learn the product inside out.

If you’re ready to make a significant impact and grow with an innovative company, apply today! Please send us an up-to-date copy of your CV by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request, as well as up-to-date contact details for at least 2 references.