Team Leader – Trinny

The Role

As a brand representative and Team Leader, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert makeup product knowledge and your experience handling smooth operations.

• Ensuring all customers are greeted on the counter, you and the team are offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale
• Support colleagues to, and conduct personalised and comprehensive appointments utilising the Match2
  
  Me with your customers, building relationships and guiding the team to bring the Trinny London journey to life by proactively identifying and addressing customers requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued.
• Drive sales by ensuring the team are confident and enabled to engage with customers on the shop floor, as well as in opportunities such as appointments and masterclasses.
• Take responsibility for meeting and exceeding sales targets by actively promoting and selling makeup and skincare products by cross-selling and upselling, both individually and in collaboration with your team
• Co-ordinate the team to ensure the makeup section is well-organised, clean, and visually appealing and sanitised to meet health and safety standards
• Implement and maintain attractive displays to highlight featured products and promotions
• Aligning with our values ‘we all wear yellow’, you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in the sector.
• Adhere to company policies and procedures, ensuring compliance
• Maintain team punctuality, reliability and embodiment of Trinny London values
• Lead store, tribe and external events and masterclasses
• Collaborate with marketing on brand shoots where appropriate, sharing your knowledge on match2me and artistry skills.
• Keep up to date with industry trends
• Inspire your team by sharing your artistry skills and technique

• Strong prioritising and organisational skills
• Demonstrable KPI & results focussed leader
• Excellent communicator, collaborator, and team leader
• Experienced and highly skilled makeup enthusiast
• Demonstrable exceptional selling skill
• KPI & results driven
• Confident and engaging and supportive leader
• Passionate about makeup and customer excellence
• Enthusiastic to share knowledge and to support colleagues
• Able to identify and develop key performance behaviours and competencies within the team