Retail and Commercial Services Assistant

About the role

Manx National Heritage are recruiting Retail and Commercial Services Assistants based at 1 Market Square, Castletown.

There is one 15 Hour position and one 22 Hour 30 Minute position available.

This varied, customer‑facing role sits at the heart of the visitor experience, ensuring every guest enjoys a welcoming and positive visit from arrival to departure. You’ll support retail and admissions activity, deliver excellent customer service, and help create an efficient and friendly environment across the site.

Motivated by achieving targets, you’ll actively promote retail products, admissions, donations, and membership, contributing to income generation and supporting Manx National Heritage’s work conserving, protecting, and promoting the Island’s heritage.

As a positive, energetic team player with a can‑do attitude, you will be flexible across all aspects of site operations, including supporting events and group visits.

• Deliver excellent customer service to visitors.
• Support retail and admissions activity.
• Promote retail products, admissions, donations, and membership.
• Support events and group visits.

• Basic police check is required.

• Competitive salary that increases each 12 months.
• Generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; leave increases after the first and third years.
• Eligibility for two pension arrangements: the Isle of Man Government Unified Scheme 2011 or Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility for continuous professional development.
• Free access to the Isle of Man Government Staff Welfare Service.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after the first year of employment.

A basic police check is required for this post, the cost of which will be covered by the Isle of Man Government.

Manx National Heritage is committed to creating an inclusive culture that celebrates equality, diversity and inclusion.