Territory Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
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** Job Description**#
** Key Responsibilities May Include:
*** Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
* Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
* Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
* Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
* Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
* Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
* Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
* Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
* Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.
* Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.#
** Permanent | Full-time | Field-based
**** Covering London & South Coast:
** Bournemouth, Portsmouth, Brighton, Guildford, Croydon, Bromley, Essex
** Excellent salary + company car + bonus + benefits
** Join
** CHEP**, a global leader in sustainable logistics, as a
** Territory Manager**. In this role, you’ll drive sales growth, deepen customer relationships, and increase spend across your region with both new and existing customers. We’re looking for someone proactive, commercially astute, customer-obsessed, and confident in face‑to‑face engagement.## ##
** What you’ll do
*** Identify and convert new business opportunities (including digital leads and self‑generated prospects)
* Build and maintain strong relationships across your territory—from operational contacts to senior decision makers
* Conduct structured business reviews and create joint business plans that support long‑term partnerships
* Increase customer pallet volumes by converting white pallet users to CHEP solutions
* Win back business from competitors and expand customer spend year‑on‑year
* Build and manage a healthy opportunity pipeline across strategic product areas## ##
** What we’re looking for
*** Full UK driving licence
* 5+ years’ experience in business development, territory sales, account management, or a similar field-based commercial role
* Proven track record in lead generation, sales conversion, and territory growth
* Strong relationship‑building skills with the ability to influence at multiple levels
* Confident in presenting, negotiating, and delivering customer‑facing reviews
* Ability to understand customer pain points, ideally within supply chain or operational environments## ##
** What we offer
*** Certified Top Global Employer
* Competitive salary +…