Territory Growth Coordinator, B2B Sales & CRM

Business Development Coordinator

Location:
Heywood Distribution Park
Salary:
Up to £32,000 (depending on experience) plus bonus/OTE
Package:
Flexible benefits package including up to 27 days holiday (plus bank holidays & annual leave purchase scheme)
Hours: 37.5 hours per week, Monday-Friday
Sector:
Packaging Distribution & Solutions

We’re dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can build a career that grows.

With over 75 years of industry expertise, we combine the stability of an established market leader with the pace and ambition of a business focused on continual growth. Our environment is fast-moving, commercially driven and highly customer-focused – offering genuine opportunities for development and progression.

If you enjoy working proactively, thrive in a sales-led environment, and want to be part of a team focused on winning and growing business, this could be an excellent opportunity for you.

This is a commercially focused sales support position working closely alongside our regional Business Development Managers within our Heywood sales team. Supporting a highly proactive new business sales function, you will play a key role in helping to drive territory growth across the Lancashire and North Manchester region. Your role will combine traditional sales coordination responsibilities with more proactive commercial activity, helping to generate opportunities, support pipeline development, reactivate dormant accounts, and maintain excellent customer engagement throughout the sales process.

Working collaboratively with internal departments including procurement, logistics and customer services, you will help ensure a seamless customer experience from initial enquiry through to order fulfilment and ongoing account development.

Alongside supporting sales administration and CRM management, you will also undertake proactive outbound contact with prospective, existing and lapsed customers – helping to maximise sales opportunities and support the wider growth strategy of the region.

• Support the Business Development Managers with day-to-day sales activity, pipeline management and territory planning
• Proactively contact prospective, dormant and underutilised accounts to identify sales opportunities and generate customer engagement
• Follow up quotations, enquiries, marketing leads and sales campaigns to maximise conversion opportunities
• Utilise CRM (Microsoft Dynamics) to accurately manage customer records, opportunities, pipeline activity and reporting
• Process customer orders and enquiries accurately and efficiently whilst maintaining excellent levels of customer service
• Work collaboratively with procurement and logistics teams to ensure smooth order fulfilment and customer satisfaction
• Support account development activity through proactive communication and relationship management
• Assist in identifying opportunities for up-selling and cross-selling across the wider product portfolio
• Maintain strong administrative accuracy across all aspects of the sales process

Essential:

• Minimum of 12 months’ experience within a sales/business development coordination, internal sales, customer account management or sales support role
• Experience working within a proactive sales environment involving outbound customer contact and opportunity generation
• Confident telephone manner with experience handling both inbound enquiries and outbound customer calls
• Strong communication and relationship-building skills with a professional and engaging approach
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong IT skills including Microsoft Office and CRM systems
• Positive, team-oriented approach with strong attention to detail and commercial awareness

Desirable:

• Previous experience supporting field-based Business Development Managers…