Sales Support

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Due to continued growth, we are hiring a new Sales Support to join our Government & Public Safety team and provide assistance and support to the Account Managers.

• Raising sales orders using the company sales tool while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers, including confirming software prices, dealing with queries and latest deals
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Utilising our internal CRM system – duties include creating deal registrations and updating opportunities where required
• Providing cover for Account Managers and other Sales Admin Team members
• Assisting in the management of client relationships to secure and retain customers' business on behalf of the Sales Account Managers

• Prior experience in an administrative role
• Good knowledge of Microsoft Word, Excel, Outlook and Teams
• Excellent communications skills
• Ability to prioritise work under pressure, work without supervision and use initiative to ensure deadlines are met
• Commitment to see a job through to a successful conclusion

Location:

Primary location is our HQ in Pocklington (YO42).

Interview process:
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

Benefits:
Benefits details are available upon request.

Security check:
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. All offers of employment are conditional pending the passing of this check.