Control Room Operative

What you’ll be doing

• Monitoring live traffic conditions using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real‑time data feeds, to keep an eye on traffic flow, congestion, and incidents.
• Incident management – coordinating the immediate response to accidents, breakdowns, or severe weather events, including dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
• Providing accurate and timely information to road users, including updating digital road signs, coordinating with local media, and supplying updates to traffic information services.
• Working closely with stakeholders such as police, fire services and local authorities to manage incidents and ensure the safety of road users.
• Co‑ordinating road maintenance activities and construction work to minimise disruption to traffic.

We are looking for people who are great communicators, proficient problem‑solvers and who put safety first. If you take ownership of your work, show passion for what you do, work effectively in a team and demonstrate integrity, you’ll be a great fit for our organisation.

• Decision‑making and problem‑solving skills
• Excellent communication skills and telephone manner
• Ability to work calmly under pressure
• Comfortable with technology and able to learn new systems quickly
• High level of typing proficiency
• GCSE Maths and English (Grade C/4 or above) or equivalent; we also consider relevant work experience or similar qualifications.

• Prepared to work shifts as part of a 24/7 cover – 6 days on, 3 days off, cycling through early, late, rest, cover and night shifts.

Based at our Regional Operations Centre at Brunel House, Bristol.

Starting salary up to £35,062.50 (base salary plus 25% shift allowance). After 9 months probation it increases to up to £36,512.50.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries each month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A‑roads.