Administrative Officer

Our client seeks an Administrator to join their team.

Key Responsibilities.

• Reconciling and processing standing order payments, credits, payments made via the Post Office, online services and internal journal payments. Processing counter payments as necessary.
• Dealing with BACS reports for unpaid direct debits and amendments, taking appropriate action as necessary.
• Maintaining the rates database, ensuring rate payers details are up to date from the information supplied.
• Opening and sorting of incoming mail.
• Dealing with general correspondence and enquiries.
• To answer any calls.
• Processing Direct Debit Instructions.
• Daily bag drop to the bank of any funds taken and delivery of any legal paperwork.
• Preparing refunds for authorisation by the Executive Officer.
• Filing and scanning of letters and documents.
• Monitoring and replying to any queries received via the general email box in the timeframe specified.
• Once established in the role; help with the training of any new or temporary members of staff.
• Any other duties as requested by management.
• Control of access to computer and paper records, and ensuring that stored information can be readily retrieved.
• Providing cover as and when required during the absence of other team members.

• You will be numerate and be able to work quickly and accurately to meet the deadlines.
• You will be flexible and able to work efficiently and effectively as part of a team and can communicate effectively with debtors and suppliers as well as management and staff.
• A working knowledge of financial systems (principally AX Dynamics) and experience in the use of computer packages such as Word and Excel - desirable. However, training in these areas is available for appointed candidates if necessary.
• Experience of debtor control work would be an advantage.
• Previous office-based experience.
• Strong attention to detail.
• Experience working in a fast-paced, high-volume environment.
• Telephone and face-to-face customer service experience, including over-the-counter interactions.

Quote job