Hotel General Manager - Exclusive Hotel

Our client is a leading Hotel operator based in the picturesque Lake District. They are currently looking to recruit a General Manager for their flagship Hotel operation, based in the heart of the picturesque Lake District.

This is a rare opportunity to lead one of the UK’s most iconic spa-hotel destinations. Following the internal promotion of our clients General Manager, who has successfully led the hotel since 2020, we are looking for a strategic and commercially focused leader to continue that legacy, enhance the hotel's profile, and drive growth.

You’ll be the figurehead of the hotel — combining strategic vision with hands-on leadership, inspiring your team, engaging with guests, and overseeing all areas of the operation. You will enjoy autonomy within an agile business, with strong support from our c;lients Group Operations Manager and dedicated central teams in HR, Finance, Marketing, Revenue, and Central Reservations.

Key Responsibilities

- Lead daily operations across hotel, spa, and F&B departments, ensuring excellence and cohesion

- Own full financial responsibility including budgeting, P&L performance, and cost control

- Instigate and oversee commercial initiatives across weddings, spa, dining, and seasonal campaigns

- Guide your departmental managers in executing effective marketing and revenue strategies

- Monitor and respond to guest feedback to drive continuous improvement

- Ensure consistent service delivery across all departments and implement quality assurance systems

- Mentor, coach, and grow a high-performing team, with a focus on accountability, service, and development

- Drive innovation in wellness, sustainability, and guest experience in collaboration with the leadership team

- Represent the hotel professionally in the local community and wider industry

- Ensure full compliance with all licensing, health & safety, and environmental regulations

About You

You may already be a seasoned General Manager, or an ambitious Deputy GM ready for the next step. Equally, this could suit someone in a comparable role looking for a more autonomous environment where you can make a genuine impact.

- Minimum 5 years' experience in senior hotel leadership, ideally within a luxury, resort, or high-volume environment

- Strong financial acumen with a proven track record of driving revenue, managing costs, and delivering profitability

- Energetic and enthusiastic with a positive attitude

- Natural leader with excellent interpersonal skills, capable of inspiring confidence and loyalty across a large and diverse team. Hands on when needed.

- Passionate about hospitality and creating unforgettable guest experiences

- Able to act as a credible figurehead for the hotel, engaging confidently with guests, owners, and external stakeholders

- Experience or understanding of spa operations and weddings/events is highly desirable