Service Delivery Engineer

Service Delivery Engineer - On Site Services

📍 Cumbria
🕒 Core hours between 07:00 - 17:30 - full time on site

Overview

We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service.

You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed!

Key Responsibilities

Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided)
Provide deskside support for hardware and software incidents and service requests
Perform break-fix support on supported IT equipment where applicable
Replace consumable components to enable quick resolution for end users
Manage and maintain your own ticket queue in line with SLA/KPI targets
Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches
Drive aged tickets through to resolution
Liaise with workflow coordinators and internal teams to ensure efficient service delivery
Support ad hoc tasks, project work, and non-ticketed activities as required
Maintain full compliance with health & safety policies at all times

Skills & Experience

Essential:

Strong PC literacy and knowledge of Windows operating systems
Good troubleshooting and analytical problem-solving skills
Experience supporting desktops, laptops, and general IT hardware
Ability to communicate technical issues clearly to non-technical users

Experience with Microsoft applications
Full UK driving licence (role involves travel between sites)
Desirable:

Basic knowledge of server environments (smart hands support)
Familiarity with Active Directory
Hardware repair experience (e.g. keyboards, memory, hard drives)
Understanding of networking fundamentals

Key Behaviours

Team Player:
Collaborative, supportive, and willing to learn
Strong Communicator:
Clear, concise, and customer-focused
Problem Solver:
Confident in handling escalations and identifying solutions
Flexible:
Able to adapt to changing priorities and environments
Positive Attitude:
Driven, resilient, and solutions-oriented
Self-Managed:
Excellent time management and ability to work under pressure
Customer-Focused:
Professional, tactful, and service-driven

Working Environment

This is an on-site role requiring regular travel between customer locations in Cumbria. You'll be working in a fast-paced, high-demand environment where flexibility and responsiveness are key.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy